1.9 Delivery Policies

Shipments in Colombia are made through the Deprisa carrier or some other national door-to-door delivery service . All orders with a value equal to or greater than 99,000 COP qualify for free ground shipping within Colombian territory.

International shipments are made through DHL, the shipping cost and national taxes are calculated according to the destination, during the checkout process.

1.10 Delivery Times

DELIVERY TIMES:
Once the order is accepted, the order processing time is 5-7 business days. After the order is processed, it will be dispatched. Please note that delivery time excludes the days it takes for the order to be processed and dispatched. We only ship from Mon - Fri 9am - 2pm ET.

PLEASE NOTE:
During holidays and business seasons such as Black Friday and Cyber ​​Monday, please allow us 1-4 business days to process your order.

Because of the COVID-19 t e note that due to the current situation , orders can be delayed .


TRACK YOUR ORDER:
A tracking number will be sent to the customer via email or you can request it at the time the purchase is approved and dispatched . This tracking number allows the customer to track their order and view the status of the shipment.

Orders in Colombia are delivered regularly in a maximum of 7 business days. International orders are delivered in approximately 8 to 15 business days .

 

 

1.11 Exchange and Return Policies

Requests for refund or exchange of items that are returned unused and in perfect condition are accepted within 10 days from the date of purchase indicated on the invoice. Full refunds will be processed in the same way as the original payment within 14 days of receipt of the returned merchandise.

Custom and modified parts are considered a final sale and no returns or exchanges are accepted. If you detect any news or inconvenience in receiving your order, contact the Customer Service , calling (57-1) 7175308 / WhatsApp +573118437823 or sending us an email to customer service: ventas-co @ alvaroavila .online

The conditions for making the exchange or return are: Present an invoice or proof of purchase. You can exchange unused products by reporting up to 10 calendar days (10 days) after purchase. For the CHANGE to be approved, it is required that the product that is intended to CHANGE be in the same conditions and characteristics in which it was received, therefore the product must: Have its original packaging . It must not be modified or altered from its original state. a ). The change must be for a product of equal or greater value (a collection of money will be made for the difference in value). Álvaro Ávila reserves the right to accept changes with prior analysis of the product. Check the condition of the piece in the aforementioned conditions. b ). Products that are on sale or discounted have no change. c ). All changes are subject to inventory availability. d ). No refunds are made. The credit note will be valid for three (3) months from the date it is made. 

HOW TO MAKE A CHANGE OR RETURN

To make a return or exchange, contact the Customer Service , calling (57-1) 7175308 / WhatsApp +573118437823 or sending an email to customer service: ventas-co@alvaroavila.online in response we will send you a return authorization form . If you have requested a change, be sure to provide all the details on the return form, you will be asked to send the product to the address of our most convenient facilities, which will be agreed by both parties, according to the case Álvaro Ávila may cover or not the new shipping costs. PLEASE NOTE: This return policy applies to all orders placed through the website, telephone and / or email. A discount / promotional item is any item on our website that has applied any type or form of discount. All shipping charges for returns and / or exchanges are the responsibility of the customer and are not refundable if the package is rejected by the customer / customs or lost. If duties and / or taxes are issued, they are the responsibility of the recipient.   

1.12 Coupon Policies

Coupons are not accumulative. Only one (1) coupon is accepted per order.

2.0 Warranty , Instructions and Product Care 

At Álvaro Ávila all our products are made with excellent quality standards, therefore they are fully guaranteed. Customers must read the instructions for use and care very well, keeping in mind that there are designs that have an artisanal process that allows them to have unique and irregular finishes between the same reference. However, if the part should have quality defects despite its proper use during the term of the warranty, or if it should be found to be imperfect, we will proceed as follows. The conditions for the guarantee are: The products are guaranteed for 1 month from the date of invoicing of the product. Send an email to ventas-co@alvaroavila.online . There you will be provided with the necessary information for the guarantee process. The response of the approval to the guarantee will be subject to the result of the technical evaluation carried out by Álvaro Ávila . It must be taken into account that the guarantee is lost if: The instructions mentioned in this section have not been followed . Contact of the piece with chemical products that alter its condition . Exposure to extreme environments. Avoid bumps and falls. Keep each piece in its original packaging and separated from each other to avoid scratches or damage . Clean with a soft, dry cloth. Avoid contact with water, perfumes, soaps, creams, detergents or any other chemical product. Gently remove makeup and excess oil from the skin after each use. If the product was altered, violated or modified by the customer. Normal wear of the product.  


In the event that the product is found to have factory or quality defects, and therefore the warranty request is approved, the warranty may be fulfilled with the arrangement of the part or the exchange for one of equal reference; in case the same reference is not available, the client may choose one of the same species and / or similar characteristics, or request that the value of the defective garment be registered as a balance in favor (credit note) which will be applied on a next purchase. The credit note will be valid for 3 months from the date it is made. 

2.1 Service Maintenance Lifetime

All Álvaro Ávila pieces have a lifetime maintenance service , the cost will depend on the state of the piece and logistical expenses. In all cases it is recommended to follow the instructions for the use and care of the products .

Alvaro Avila repair your piece s favorite purchased if damaged or require maintenance . Products that do not have a guarantee or that have already expired can be sent to our stores for repair. Repair will take place as long as the necessary parts are in stock. Depending on each case, he will be charged for the repairs and he sent the repaired part.

To request a repair please write to ventas-co@alvaroavila.online . If your purchase arrives in poor condition, please write to ventas-co@alvaroavila.online describing the product and attaching a photo of the defect. The warranty time for manufacturing defects is 10 business days. The invoice will be necessary to carry out any repair.